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Owned and operated by Elite Sport Spaces, our team is ready to answer questions about equipment, orders, or setup.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
If your basketball hoop, simulator, or training machine does not meet your expectations, please contact our team within the return window listed on the product page. We will walk you through the process and get things sorted quickly.
Can I exchange my equipment for a different model?
Exchanges are handled on a case-by-case basis depending on product availability. Reach out to our support team with your order number and the model you are interested in, and we will do our best to accommodate you.
Do your simulators require professional installation?
Installation requirements vary by product. Golf simulators and softball simulators may benefit from professional setup, while items like pickleball training machines are generally ready to use with minimal assembly. Each product page includes specific setup details.
What kind of space do I need for a home sports setup?
Space requirements depend on the equipment. A golf simulator typically needs a dedicated room with ceiling clearance, while a basketball hoop requires a suitable driveway or court area. Check the specifications on each product page for recommended dimensions.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Quality Equipment
Every basketball hoop, simulator, and training machine is built for lasting performance at home.
